Tag Archives: new business model

Business Leadership Programs Ignore the Key Ingredients of Success

Leadership development and executive coaching programs have become pretty widespread in companies and organizations today, and with good reason: Positive, effective leadership is essential for success within today’s turbulent work environment. Moreover, growing your leadership skills is also necessary for successful career development in today’s workplace, where nothing is guaranteed.

But there’s a problem with these programs: Many fail to help with three crucial areas: building personal growth through self-awareness and self-examination; learning the leadership actions that increase company success in the midst of a changing workforce and fluid environment; and then, learning to align the two.

The absence of programs that really help in these areas gets reflected in periodic surveys finding that people at all levels are unhappy and dissatisfied with their work and careers. They struggle with the emotional impact of negative, unhealthy leadership that appears stuck in a 20th century mindset of top down, command-and-control.

Executive development programs typically take you through questionnaires, various exercises and “tools” to build skills and resolving roadblocks or conflicts. Many of them provide important and useful help for strengthening leaders’ knowledge and capacity for greater effectiveness in their roles. Some are provided by large consulting organizations like Right Management; others by university executive education programs, such as Harvard’s or Wharton’s. Efforts have been made to evaluate the effectiveness and scope of coaching programs, as well.

But many of them miss, on the one hand, building the necessary self-awareness of your “drivers” as a leader or manager. That is, your emotional makeup, your values and attitudes; your personality traits, and your unresolved conflicts. You’re a total person, not just a set of skills performing a role.

On the other hand, the programs often fail to incorporate current knowledge about the changing workforce, as well as the link between sustainable, socially responsible practices and long-term business or mission success. Yet bringing these two key ingredients together is the vehicle for both a thriving career and organization. Let’s look at both:

Self-Awareness and Self-Examination
Personal growth and career growth go hand-in-hand, and are the foundation for successful leadership in today’s organizations. Most successful and satisfied executives, whether at the top or on their way up, practice some form of self-awareness and self-examination. They learn to align their personal values and life goals with the kinds of leadership practices that will promote growth and development at all levels.

Becoming self-aware and orienting yourself to self-examination involves your entire mentality – that mixture of your emotions, your mental perspectives and attitudes, your values and beliefs. It includes, for example: Continue reading →

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Why Today’s Workplace Creates Emotional Conflicts

One of the most poorly understood—though frequently experienced—realities of work and career today is that success often takes an enormous toll on people’s emotions and overall lives. It sounds ironic, I know, but it’s true. And to the extent it’s noticed at all, the downside of success is usually assumed to be understandable stress or work-life balance problems of modern lives.

But that misses the larger problem: Career success often generates a range of emotional conflicts that affect the person, job performance and ultimately the company’s success. Conflicts range from questioning the value and worth of the toll you pay along the path to success to more troubling problems. For example, feeling constrained by long hours, work that often lacks meaning, vigilance about political conflicts that can suck you in, and frustration with management practices. More serious emotional problems include anxiety, depression and chronic physical ailments. All of the above can be triggered by successful career advancement.

Though the problem is underrecognized, it’s widespread. Periodically a new survey appears, documenting depression in the workplace and dissatisfaction with leadership. Other research confirms that demoralization rises when work isn’t very engaging; or when opportunities for continued growth and expanding competencies are too limited or blocked. It’s time we recognize the negative psychological impact that the management culture and the “requirements” for success can have on people and the organizations they work for. They exist at great cost to both.

When I investigated and wrote about career-related conflicts this a few decades ago I found Continue reading →

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Why Our Political Culture Looks Insane

The ugly spectacle of political gridlock reflects a political culture best described as insane. It’s increasingly disconnected from realities of our current world. We’re living in the midst of massive, worldwide transformation towards a highly intertwined and increasingly transparent world. The impact of this transformation is visible in economic shifts, new political movements, changing social norms and personal values, business practices and in individual behavior.

The products of this transformation call for policies and actions that respond to them in pragmatic, positive ways. But here in the U.S., our political culture of both left and right operates as though these new realities either don’t exist or don’t matter; as though the old order still prevails.

Examples of the political insanity include:

  • From the left, President Obama is attacked for not achieving and pushing for a more progressive agenda, despite a range of accomplishments that he’s achieved. But the greater insanity is that he’s operating with the new “requirement” instituted by Republicans: That every piece of legislation must now be able to overcome a filibuster threat, rather than be hammered out through compromise and then subjected to a majority vote.
  •  On the right, the Republican/Tea Party vilifies Obama’s “socialist,” “anti-American” or — in Newt Gingrich’s description — “Kenyan, anti-colonialist” agenda, despite an ironic reality to the contrary: President Obama’s policies and behavior are much closer to those of a moderate Republican of yore; the kind that doesn’t exist anymore.
  • Then there’s the ongoing clown show — Republican presidential hopefuls who argue for returning to policies that — as data show — have created the economic mess we’re now in. Moreover, they try to outdo each other to embrace anti-science, anti-knowledge positions, whether about climate change or evolution; and they vocally embrace anti-human rights positions when those rights concern gays and lesbians.

Contrast the above positions and policy objectives with some of the transformations whose impact is increasingly visible in everyone’s lives. On the surface, they appear disparate; unrelated. But collectively, you can see a theme: A rising change of mentality. That is, a mixture of values, world outlook, emotional attitudes, and conduct. It’s simultaneously a response to and a driver of the rise of interconnection and interdependency. And it has cascading political, economic and social implications.

Here are some of the seemingly unrelated shifts that reflect the reality of today’s world: Continue reading →

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Research Finds That “Nice Guys” Are Less Successful — But Is That So?

A recent study reported that “nice guys” who are “agreeable” achieve less success in their careers than those who are more rude, dominating, aggressive, hostile and dismissive of others. But is that so? I think the researchers’ findings reflect some confusion about the traits and behavior that underlie the most productive and successful careers and companies in today’s evolving workplace.

A team from Cornell’s School of Industrial and Labor Relations, Notre Dame and the University of Western Ontario conducted the study. They surveyed people’s self-reported descriptions of their level of “agreeableness.” The researchers found that men who rated themselves “highly agreeable” earned less money than men who described themselves as less so — on average, about 18 percent less annually. The gap was found among women as well, but to a lesser degree. Regarding these findings, one of the study’s co-authors, Beth A. Livingston, concluded that “Nice guys are getting the shaft.”

But how, exactly, did the researchers define “nice” or “agreeable” in the study? Moreover, it’s notable that defined “success” solely in terms of income, and that may not be the criteria that everyone uses — especially since the post-2008 crash.

The researchers asked the participants to rate themselves along several related dimensions, such as “agreeable” vs. “quarrelsome;” “difficult” vs. “cooperative;” and “stubborn vs. flexible.” One problem with this is Continue reading →

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The Rise of the New Global Elite

Chrystia Freeland has a very insightful, well-documented and researched analysis in The Atlantic about how the super-affluence of recent years has changed the meaning of wealth…and the implications for all of us.  I’m posting it here for Progressive Impact readers.

She writes:

F. Scott Fitzgerald was right when he declared the rich different from you and me. But today’s super-rich are also different from yesterday’s: more hardworking and meritocratic, but less connected to the nations that granted them opportunity—and the countrymen they are leaving ever further behind.

If you happened to be watching NBC on the first Sunday morning in August last summer, you would have seen something curious. There, on the set of Meet the Press, the host, David Gregory, was interviewing a guest who made a forceful case that the U.S. economy had become “very distorted.” In the wake of the recession, this guest explained, high-income individuals, large banks, and major corporations had experienced a “significant recovery”; the rest of the economy, by contrast—including small businesses and “a very significant amount of the labor force”—was stuck and still struggling. What we were seeing, he argued, was not a single economy at all, but rather “fundamentally two separate types of economy,” increasingly distinct and divergent.

This diagnosis, though alarming, was hardly unique: drawing attention to the divide….

Click here for the full article.

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Gen X and Gen Y Workers Are Driving The New “4.0” Career

I often hear the following laments from younger and older careerists — about each other:

Younger workers: “These older people just don’t get it. They expect us to just fall into line, follow bureaucratic rules, and they don’t show us respect for what we know or what we can do.”

The older workers: “These young people just don’t understand how to function within an organization. They want recognition, promotion, everything before they’ve earned it, step-by-step, like we had to do. That’s not how reality is.”

They remind me of a couple who said about each other, “It’s not that we see things differently. It’s worse than that: We’re seeing different things!”

In a way, they are. Different career orientations are like lenses through which you view the world. In my recent post on the rise of the 4.0 career, I wrote that this shift is most visible among Generation X and Generation Y workers, but that it’s a broader movement as well, originating with baby boomers and the 60s generation who are now moving through midlife. But as the 4.0 career orientation grows, it’s also spawning the above differences in perception. In this post I describe the younger generation’s contribution to the 4.0 career transformation. It began before the economic meltdown and will continue to have an impact on organizations and personal lives in the years ahead, post-recovery.

To recap a bit, what I call the 4.0 career orientation includes but extends beyond the 3.0 career concerns that emerged in the last 20 years. The latter are about finding personally meaningful work and seeking a good work-life balance. In essence, the 3.0 careerist is focused on self-development. In contrast, the 4.0 orientation includes but also moves beyond those more personal concerns. It’s more focused on having an impact on something larger than oneself, contributing something socially useful that connects with the needs of the larger human community. The vehicle is opportunity for continuous new learning and creative innovation at work. The 4.0 orientation links with the movement towards creating successful businesses that also contribute to the solution of social problems. Continue reading →

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The 4.0 Career Is Coming: Are You Ready?

Originally published in The Huffington Post

Even in the midst of our economic disaster that’s hitting all but the wealthiest Americans, a transformation is continuing within people’s orientation to work. I call it the rise of the 4.0 career. ??This growing shift concerns how men and women think about and pursue their careers. It also defines the features of organizations that they want to work for and commit to. This shift that I describe below transcends its most visible form: Generation X’s and, especially, Generation Y’s attitudes and behavior in the workplace. Those are part of a broader shift whose origins are within men and women at the younger end of the baby boomer spectrum.

I first encountered this while interviewing yuppies (remember them?) in the 1980s for my book Modern Madness, about the emotional downside of career success. I often found that people would want to talk about a gnawing feeling of wanting something more “meaningful” from their work. They didn’t have quite the right language back then to express what that would look like other than feeling a gap between their personal values and the trade-offs they had to make to keep moving up in their careers and companies. The positive ideals of the 60s seemed to have trickled down into their yearnings, where they remained a kind of irritant.

Flashing forward 25 years, those people are now today’s midlife baby boomers. Their earlier irritation has bloomed into consciously expressed attitudes and behavior that have filtered down into the younger generations, where they’ve continued to evolve. Today, they’re reshaping how people think about and pursue their careers within today’s era of interconnection, constant networking and unpredictable change.

I’ll oversimplify for the sake of highlighting an evolution of people’s career orientations:

Career Versions 1.0, 2.0, 3.0… And The Emerging 4.0

The 1.0 career describes  Continue reading →

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A “Social Psychosis” Rises In Our Culture

Much of the ongoing debate in political, business and social/cultural arenas is rooted in an underlying disagreement about what best serves national interests and individual lives. Is it promoting the common good, or serving self-interest?

As interdependence and interconnection on this planet become ever-more apparent, new challenges and conflicts arise for personal life, the role of government and the conduct of business leadership. In response to these new realities, people’s attitudes and behavior are shifting more towards serving the larger common good; now necessary for successful, flexible and psychologically resilient functioning.

However, these shifts clash with a long-prevailing ideology, that the primary pursuit of self-interest best serves the public interest and personal success. That ideology has also prevailed in our views of adult psychological health and maturity. In essence, the pursuit of greed, self-centeredness and materialism have become the holy trinity of public and private conduct. And it’s generating a growing “social psychosis.”

That is, the benefits of self-interest in personal lives and public policy supposedly trump any that accrue from serving the common good; the latter would undermine the former, if put into practice. For example, the argument against helping the unemployed, extending health insurance for all Americans or addressing climate change is that they would hurt the economy and therefore negatively impact your well-being and life success.

To question or critique this ideology might even be called “un-American.” That would be correct; a good thing, actually, because the values and conduct that seem to have “worked” for so long now falter in today’s rapidly changing world. No longer do they ensure long-term success, well-being or security. Several observers have written about the faltering of the old system in today’s world. For example, Jeff Jarvis of CUNY, who has written about a

…great restructuring’ of the economy and society, starting with a fundamental change in our relationships — how we are linked and intertwined and how we act.

Or Umair Haque, who has been describing

…the new principles of a new economy, built around stewardship, trusteeship, guardianship, leadership, partnership.

in his Harvard Business School blog posts.

The Social Psychosis Backlash
The reaction to the growing interconnection is a creeping “social psychosis.” Like the frog in the pot of water who doesn’t notice the slowly rising temperature Continue reading →

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Today’s Psychologically Healthy Adult — Neither Adult Nor Healthy

Becoming Sane….Part III

In previous posts on the theme of “becoming sane in a turbulent, interconnected, unpredictable world,” I described why conventional emotional resiliency doesn’t work in the 21st Century; and what that means for building a psychologically healthy life in today’s world.

In this post I’ll explain why many of the conflicts men and women deal with today stem from this contradiction:  The criteria for adult psychological health accepted by the mental health professions and the general public doesn’t really describe an adult. Nor, for that matter, does it describe psychological health.

A contradiction, to be sure, so let me explain: As we entered the world of the 21st Century our definition of psychological health was largely defined by the absence of psychiatric symptoms. The problem is, that’s like defining a happy person as someone who’s not depressed.  Moreover, sometimes what appears to be a psychiatric symptom reflects movement towards greater health and growth in a person’s life situation.

But more significantly, our conventional view of psychological health is, in effect, a well-adapted, well-functioning child in relation to parents or parent figures.  Or, a sibling who interacts appropriately in a social context with other siblings. Either way, it describes a person functioning within and adapted to a world shaped and run by “parents,” psychologically speaking.

That is, we pretty much equate healthy psychological functioning with effective management or resolution of child- or sibling-based conflicts. For example, resolving and managing such child-based conflicts as impulse control; narcissistic or grandiose attitudes; and traumas around attachment, from indifference, abandonment, abuse, or parenting that otherwise damages your adult capacity for intimacy or trusting relationships.

Healthy resolution of sibling-type conflicts includes learning effective ways to compete with other “siblings” at work or in intimate relationships; managing your fears of success or disapproval; containing passive-aggressive, manipulative or other self-undermining tendencies; and finding ways to perform effectively, especially in the workplace, towards people whose approval, acceptance and reward you need or crave.

It’s no surprise, then, that many people feel and behave like children in a grown-up world. Examples permeate popular culture.  A good one is the popular TV show, “The Office.” It often portrays the eruption of these sibling-type conflicts, as the workers act out their resentments or compete with one another to win the favor of office manager Michael, another grown-up child who is self-serving and clueless about his own competitive motives and insecurity.

Unconscious child-type conflicts are often visible within intimate relationships and family life, as well.  They provide a steady stream of material for novels and movies. You can see, for example, fears of abandonment in a man who demands constant attention and assurance that he’s loved; or low-self worth in a woman who’s unconsciously attracted to partners who dominate or manipulate her. Of course it’s critical that you learn to become aware of and manage effectively whatever emotional damage you bring from your early experiences into adulthood. We all have some.  That’s a good starting point for adult psychological health, but it’s not sufficient.  A well-adapted member of a community of other “children” and “siblings” within a psychological world of “parents” is not the same thing as a healthy adult.  Especially not within today’s interconnected, non-linear world.

So – without a picture of what a healthy adult would feel, think and do in the current environment, you’re left with questions but few answers. For example:

  • How can you maintain the mental focus to keep your career skills sharp and stay on a successful path at work when you suddenly acquire a new boss who wants to take things in a new direction? Or if your company is acquired by another, or goes out of business?
  • How can you best respond, mentally, if you have a new baby and a drop in family income at the same time that globalization sidetracks your career?
  • How can you handle the pressure to work longer or do more business travel when your spouse faces the same demands?
  • What’s the healthiest way to keep your relationship alive with fresh energy – or avoid the temptation of an affair?
  • And how do you deal emotionally with the threat of terrorism — always lurking in the background of your mind — while enjoying life at the same time?

We now live within a world where the only constant is change, and where a new requirement is being able to compete and collaborate with everyone from everywhere about almost everything.

Doing that with self-awareness and knowledge of how to grow and develop all facets of your being – that’s the new path to adult psychological health.  But you need to know where to find the path.

Learning From The Business World?

Actually, I think we can learn a lot about what’s needed for psychological health from changes occurring in the business world. Continue reading →

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The Psychology Of Public Policy

The other day Federal Reserve Chairman Ben Bernanke stirred up some interesting reactions.  He said in a speech that Americans are faced with having to accept higher taxes or readjustments in programs like Medicare and Social Security, in order to avoid ever-increasing budget deficits that will be catastrophic.

Now I’m not an economist (see former Undersecretary of Commerce Ev Ehrlich’s blog for such matters).  But I started thinking about Bernanke’s comments — and the reactions from some Republicans and assorted “anti-tax patriots” who came out with guns blazing (metaphorically….so far) — from a psychological perspective.  I find some psychological attitudes and ideology about the role of individuals in society driving the reactions to what Bernanke raised.  They’re visible as well in the angry, hostile response to the health care legislation and, more broadly, the fear and loathing of “government takeover.”

Here’s what Bernanke said:

“These choices are difficult, and it always seems easier to put them off — until the day they cannot be put off anymore. But unless we as a nation demonstrate a strong commitment to fiscal responsibility, in the longer run we will have neither financial stability nor healthy economic growth.”  And, “To avoid large and ultimately unsustainable budget deficits, the nation will ultimately have to choose among higher taxes, modifications to entitlement programs such as Social Security and Medicare, less spending on everything else from education to defense, or some combination of the above.”

In The Washington Post story reporting Bernanke’s speech, writers Neil Irwin and Lori Montgomery point out that:

“…the economic downturn — with tumbling tax revenue, aggressive stimulus spending and rising safety-net payments such as unemployment insurance — has driven already large budget deficits to their highest level relative to the economy since the end of World War II. This has fueled public concern over how long the United States can sustain its fiscal policies.

The upshot of what we’re facing appears to be this: Our current way of life is unsustainable.  So what’s a possible remedy, according to Bernanke and others?  Raising taxes, not lowering them.  Cuts in Medicare benefits.  Raising the retirement age.  And bringing rising health care costs down.  To  do any or all of that requires a different mentality about our responsibility and obligations to others in our society.  And it’s not pleasant.  That’s the psychology part.

That is, we’re highly attached to the ideology that we are and should be separate, isolated individuals; that each of us should look out for one’s own self-interest.  And we define that largely by material acquisition and money.  Hence, opposition to “redistribution” of wealth, even though that’s exactly what we do via taxes that support all the services that we expect society to give us.  We also define our self-interest as psychologically healthy, mature, even; the hallmark of a succesful life.  Those that don’t do as well are not my problem.

Except now they are:  We’ve been hit with the reality that our world is so interconnected that someone else’s “problem” is also our own.  To consider subordinating some of our personal wants and goals for the larger common good feels foreign and frightening.  Yet that’s exactly what we’re faced with doing. It begins with shifting our mental perspectives towards recognizing that we’re all in the same boat — not just we Americans, but all of us in this global community.  And it means stimulating the emotional counterpart of that perspective — the hard-wired capacity for empathy.  And then, making the sacrifices that result from embracing the new realities.  The economic collapse has made the need for those shifts very apparent.  We’re faced with learning to sacrifice in ways that we’re not used to doing, in order to thrive as individuals and a society in the world as it now exists.

But such shifts meet with strong, ingrained resistance and denial.  They’re fueled  by unrealistic, almost delusional notions that pursuing self-interest at all costs will lead to success and well-being. So, for example, Republicans pounced on the suggestion of increasing taxes.  They also went after remarks by Paul A. Volcker earlier this week, who spoke very directly in favor of higher taxes.  He said that the U.S. might have to consider a European-style sales tax, known as a value-added tax, to close the budget gap.  He said “If at the end of the day we need to raise taxes, we should raise taxes.”

That’s a pretty direct, unvarnished statement of reality.  But Republicans accused Obama of plotting a big tax hike, for nefarious purposes.  ”To make up for the largest levels of spending and deficits in modern history, the Administration is laying the foundation for a large, misguided new tax, a first-time American VAT.” Sen. Charles E. Grassley said in a statement.

Onward goes the struggle between facing reality and dealing with it, or not facing it….and still having to deal with it

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Becoming Sane In A Turbulent, Interconnected, Unpredictable World — Part 1

Why Emotional Resiliency Doesn’t Work In The 21st Century

It’s becoming clear that our understanding of emotional resilience – what it is and how to achieve it — (and, more broadly, psychological health)  doesn’t mesh very well with today’s realities. Conventional descriptions of resilience and pathways to mental health don’t enable you to handle the challenges and stresses we face in the 21st Century.

Let me explain. Resilience is generally defined as the ability to cope successfully with misfortune or traumatic events. Being able to bounce back from adversity and keep on going. What helps you do that includes, for example, reviewing your strengths, focusing on positive thoughts and feelings, learning stress management, looking down the road to what you can manage better. And, by getting psychotherapy and medication when you’re unable to bounce back very well on your own.

Prior to the 21st Century, that view of resiliency and how to build it was more relevant than today. The adversity and disruptions you were likely to experience were more stable, in a sense. The world was more predictable, more linear, with respect to the kinds of stresses and disruptions that would occur – as emotionally troubling as they might be.

Most of our thinking about emotional resilience and healthy functioning, then, fits a world in which unanticipated negative events are fairly predictable. They follow a fairly understandable course, following which you can reasonably anticipate a return to some form of previous stability. In that world, wars eventually ended. The economy went through recessions, then recovered. You might suffer a career or relationship setback but could assume that there was a path to recovery.

That notion of resilience and the ways to build it remain an important foundation for mental health. But they don’t help so much when you’re faced with the challenges of today’s environment. That’s because the very notion of resilience and the strategies for bouncing back are reactive. They focus on responding to something that happens to you, rather than on what you need to be doing proactively, as part of your way of life.

Starting with 9-11, and especially since the economic meltdown that began in the fall of 2008, we’ve been living in a world that’s rapidly transforming beneath our feet. Today’s world is an interconnected, interdependent, diverse, unpredictable and unstable global community. And that’s created new psychological challenges for everyone, challenges that require a highly proactive mentality.

Without it, you might feel like the woman who consulted me recently. Even before she sat down she said,  ”I don’t know whether to reach for the Prozac….or Prilosec!”

Her grim humor masked her “recession depression” and other emotional battering. She didn’t know what would help. I’ve witnessed that a great deal in the last few years: Career and financial worries or losses; the ripple effect of those upon family life; anxieties about what sort of future one’s children are headed into, especially with climate change and terrorist threats; and the increasingly polarized views about our government’s role in people’s lives. Research and clinical observation show that all of the above are taking a psychological toll on relationships, families, career expectations, and on people’s entire sense of what they’re living and working for — their life purpose.

Unfortunately, those of us in the mental health professions haven’t been much help with these issues. Most of us continue to look through the rear-view mirror at a model of resiliency and health defined by coping with and managing conflicts in relationships and the workplace; conflicts that you can bounce back from and reestablish some kind of stability…all while continuing to pursue self-interest, such as getting your needs met, your personal goals achieved, your “happiness” acquired.

But today’s world of ongoing disruptions, continuous uncertainties and insecurity has become the new normal. Seeking to bounce back to stability and focusing on self-interest, which we’ve learned to think is the pathway to success, health and well-being, isn’t the right ticket.

In short, there’s no state of equilibrium you can bounce back to. In this highly diverse, interdependent, interconnected world.  Trying to do so is a fast ticket to dysfunction and derailment. You can’t reestablish equilibrium within a constantly shifting world. But engaging these new realities in positive ways will support your success and well-being.

Research shows that you can proactively build specific emotions, thoughts and actions that are effective for adapting to life in the non-equilibrium world we now live within. That’s encouraging, because I think we’re evolving towards a new definition of psychological health via rethinking resilience.

The criteria of a new, proactive resiliency – maybe call it “prosilience – may sound contradictory because they include letting go of self-interest in your relationships and work. The new view of resilience emphasizes being flexible, open and nimble; being able to shift and redeploy your personal resources – emotional, creative, intellectual – towards positive engagement with others.

Resiliency grows from putting your energies, your values, emotional attitudes and actions in the service of the common good – something larger than just yourself. That’s what supports both success in your outside life and internal well-being. And in today’s rapidly transforming world, you need both.

In the future look for new posts about perspectives, research and actions that relate to “becoming sane in a turbulent, interconnected, turbulent world.”  Through them I hope to contribute to a revised and needed reformulation of what psychological health and resiliency are in today’s world — in all realms of life:  intimate relationships, career challenges, engagement with diverse people, and in our responsibilities as  global citizens.

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Your “Life Footprint” And The 4.0 Career

In a previous post I wrote about the rise of the “4.0” career, and how it contrasts with earlier orientations to work.  In brief, the 4.0 version is an emerging shift towards a broader vision of career “success.”  It includes the desire for new learning, growth and personal meaning from work – increasingly visible themes over the last few decades, and what I’ve called the “3.0” career orientation.

What’s different about the emerging 4.0 career is that it’s an expansion beyond looking for greater meaning and sense of “purpose” through one’s work.  It also includes a desire for impact on something larger than oneself, beyond one’s personal benefit.  It’s becoming visible in the pull men and women report towards wanting to contribute to the common good -  whether it’s through the value and usefulness of a product or service.

The 4.0 career is part of the emerging new business model focused on creating “sustainable” enterprises.  It’s part of what’s known as the new “triple bottom line” — financial, social and environmental measures of success.

In this and in future posts l’ll describe some 4.0 career themes and how men and women illustrate them.  This is important because the transformations now underway in global societies, which became more dramatically apparent following the economic nosedive in September 2008, have tremendous implications for career survival and success.  The unstable, unpredictable new world upon us makes the 4.0 career orientation the path towards both outward success and personal well-being in the years ahead.

As a step towards finding the 4.0 career path, consider this little historical nugget: Continue reading →

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Awakening The Common Good In Our Self-Serving Culture

The eminent historian Tony Judt, author of the seminal work Postwar, about the dynamics of Europe since World War II, has written an important new book, in my view, Ill Fares the Land.  The New York Times has called it a “…bleak assessment of the selfishness and materialism that have taken root in Western societies (that) will stick to your feet and muddy your floors. But the Times adds that “Ill Fares the Land is also optimistic, raw and patriotic in its sense of what countries like the United States and Britain have meant — and can continue to mean — to their people and to the world.”

In his review, Dwight Garner explains that Judt is describing the “political and intellectual landscape in Britain and the United States since the 1980s, the Reagan-Thatcher era, and he worries about an increasing and ‘uncritical adulation of wealth for its own sake.’ What matters, he writes, ‘is not how affluent a country is but how unequal it is,’ and he sees growing and destabilizing inequality almost everywhere.”

It’s heartening to see at least one “public intellectual” – a vanishing breed – lay out in a direct, forceful argument the accumulating toll of greed and self-centeredness that has dominated our recent political and social landscape.  Judt describes these themes as “elevated to a cult by Know Nothings, States’ Rightists, anti-tax campaigners and — most recently — the radio talk show demagogues of the Republican Right.”

Judt observes, for example, that the notion that taxes might “be a contribution to the provision of collective goods that individuals could never afford in isolation (roads, firemen, policemen, schools, lamp posts, post offices, not to mention soldiers, warships, and weapons) is rarely considered.”  Click here for the full Times review.

I think Judt’s theme about serving the “common good” is growing throughout our culture.  It’s increasingly visible, for example, in the recognition that humans are “wired” for empathy and for serving something larger than their just their own needs — many of which are socially conditioned to begin with and fuel self-centeredness and narcissism.

In that vein I wrote about healing our “empathy deficit disorder” in my previous post, and author Jeremy Rifkin has argued much more broadly and in great depth about the rise of an “empathic civilization” in his major, well-documented new book.

I also see the awakening of interconnectedness and service to the common good increasingly visible in the rise of a new business model – one that combines having impact on the common good as well as achieving financial success.  The green business movement incorporates much of this emergence, as well as related trends towards sustainable investment, social entrepreneurialism and venture philanthropy.  I would add to those the growing recognition of the need for a psychologically healthy management cultures, as well.

Interesting, also, in Judt’s book is his argument that the left and right have switched sides, in a sense.  That is, he explains that today the right pursues radical goals, and has abandoned the “social moderation which served it so well from Disraeli to Heath, Theodore Roosevelt to Nelson Rockefeller.” He argues that it’s now the left that is trying to conserve “the institutions, legislation, services and rights that we have inherited from the great age of 20th-century reform.”  For another interesting take on the “reversal” of the left and right from the 1960s to the present, see economist Ev Ehrlich’s two-part essay on his blog, Ev Ehrlich’s Everyday Economics.

It sounds lame, but true: We’re sure living through some interesting times….

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Vermont Proposes Creating A “Beneficial Business” Corporation

Now this is interesting:  Legislation has been introduced in Vermont to create a new kind of corporation.  Different from a non-profit, it would provide social good for the community, while returning gains to investors.  In a Burlington FreePress article describing this legislation, Seventh Generation co-founder Jeffrey Hollender is quoted as syaing that the bill “provides Vermont with a very unique and important leadership opportunity.”

The FreePress reports that the legislation calls for new and existing for-profit corporations to elect status as a for-benefit corporation with the purpose, among other things, of creating public benefit.  The bill, called the Vermont Benefit Corporation Act, defines “public benefit” as “a material positive impact on society and the environment, as measured by a third-party standard, through activities that promote some combination of specific public benefits.”

Will Patten, executive director of Vermont Businesses for Social Responsibility, backs the measure, saying “It’s a no-cost, positive piece of legislation that might have an impact on Vermont’s economy.”  Green Mountain Roasters is reportedly a prime candidate to become a benefit corporation, upon approval by two-thirds of shareholders, should the legislation become law.  Click here for the complete article.

This kind of hybrid corporation makes good sense in this era of economic and organizational turmoil and change — one that calls for out-of-the-box thinking about ways to combine economic success and service to the common good.  Increasingly, economists and others are observing that our institutions and their leadership vision are locked into 20th Century thinking and realities; and that new kinds of thinking and structures are needed to address the complex, interconnected issues facing societies and people today.  Harvard’s Umair Haque, among others, has been addressing these issues in his writings.

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Gen X and Gen Y Careerists – Harbingers Of Change In Business and Personal Lives

I often hear a similar lament from both younger and older careerists….about each other.  The younger workers say, “These older people just don’t get it.  They expect us to just fall into line, follow bureaucratic rules, and they don’t show us respect for what we know.”

And the older one’s say, “These young people just don’t understand how to function within an organization.  They want recognition, promotion, everything before they’ve earned it, like we have.  That’s not how reality is.”

It reminds me of a couple that once said about each other – “It’s not that we see things differently.  It’s worse than that:  We’re seeing different things!”

Exactly.  So, what can we make of this?  Is it simply the current generation gap?  I think it’s more than that.  It’s part of a broader, growing shift in the mentality of adults towards career, personal life and the role of business in society.  But it’s more visible and pronounced in the so-called Gen X and Gen Y workers, who are the offspring of those “older” workers – the Baby Boom generation now at midlife.

Some interesting research and survey data sheds light on what’s occurring.  For example, a study of 3,500 wage earners conducted by the Families and Work Institute of younger workers.  One finding was a dramatic shift among younger workers in how they handle hostile or abusive work environments:  They won’t stay very long in them, in contrast to how older workers traditionally behave – acceptance and suffering.  The younger workers tend to leave, confident that they’ll find something better.  Or, they “play” with the situation, not letting it get to them emotionally, while they craft an exit strategy.

Puzzling to older workers is that younger careerists want to know, “How quickly will I take on new responsibilities? How meaningful will my work be — immediately?”  They look for a collaborative atmosphere in which all members of a hardworking team share responsibilities.  Older people see this as Continue reading →

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Dealing With Career And Management Conflicts In Nonprofit Organizations

  • A social justice advocacy organization is stung by accusations from some of its staff that the leadership doesn’t “walk the walk” when it comes to racial and sex bias. Complaints also include that the organization’s mission has become too diffuse.  Anger and resentment build.
  • A public interest research organization discovers that shared staff commitment to consumer protection doesn’t preclude staff relationship conflicts or complaints about management practices. “We all believe in what we’re doing,” the Director tells me, “so we shouldn’t be having these kinds of problems.”
  • A social service organization is faced with apparent emotional disturbance of a senior staff member. Increasing amounts of management time are spent trying to deal with the person’s declining performance, absenteeism, and behavior toward coworkers. The Executive Director is unsure how to deal with the problem, and asks me “How do we balance compassion with the needs of our agency, in situations like these?”

Sound familiar? I have observed many nonprofit organizations trying to carry out their public interest or social service missions effectively – but within a workplace and cultural environment that gives rise to problems like these.  Such problems reflect an increasingly common, interwoven mixture of personal and organizational conflicts.  Many are similar to those I find in for-profit companies.  But the unique circumstances of nonprofit groups makes knowing what helps – and what doesn’t – critical to maintaining their internal and external success.

Continue reading →

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Psychologically Unhealthy Management: A Human Rights Violation?

Four years ago, U.N. Secretary General Kofi Annan appointed Harvard professor John G. Ruggie to be Special Representative on business & human rights. This new mission was charged with investigating human rights abuses by transnational corporations and other business enterprises. Since then, it’s focused on such areas as discrimination, pesticide poisoning, child labor, drinking water contamination, sexual abuse, and the displacement of indigenous peoples.

But I think another, largely overlooked category of corporate behavior deserves inclusion as a human rights violation:  Management practices that damage the mental health of a company’s own employees.?? Unhealthy management and leadership harms employees and, therefore, their work performance.  Most everyone is familiar with the damaging effects of abusive, hostile, arrogant and narcissistic bosses; of manipulative or deceitful leadership behavior, often directed by senior management towards each other; workaholic demands that result in burnout and diminished productivity; intimidation and threats, subtle and overt; public denigration and humiliation; destructive political maneuvering and closet discrimination.  The list goes on.

Typical consequences for individuals include depression, rage, severe stress or anxiety, withdrawal, paranoia and, increasingly, lawsuits.

As a consultant to business leadership and a psychotherapist for 30 years, I’ve helped people at both end of the spectrum — from the mailroom to the corporate suite — deal with the consequences.  Moreover, I’ve seen an increase of such practices since the economic meltdown began in September 2008.

Unhealthy leadership and the culture it spawns Continue reading →

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